General Cancellation Policy

  • Hey Soul Bodywork friend. You are SECURING Your treatment consult and our time with PRE-PAYMENT ONLINE. You are prioritised.
  • We appreciate NO CANCELLATIONS within 24 hours of Your selected reserved time. We all understand and respect each others’ time. We can’t wait to be with you.
  • EMERGENCY RESCHEDULING [within 24 hours] is respected for both client and practitioner. RESCHEDULING prior is welcome.
  • All SINGLE CONSULTS have 1 month EXPIRY from time of purchase. All PACKAGE DEALS have EXPIRY associated within timeframe specified. If the practitioner cannot fulfil your pre-paid services within the expiry time, full refund [single or remaining package] may be awarded to you the client.
  • Additional cancellation policies may be valid within individual treatment purchases, or packaged deal purchase, and will be noted clearly.
  • Pre-paid, uncommenced consult REFUND REQUESTS incur a fee of $40 [deducted from full session pre-payment] for business admin time/costs.
  • Our people act with full self responsibility and respect, reflecting unto others.
  • Rachel Madonna is honoured to journey with You, Sacred Soul.